SLS Help Center

Customer service representatives are available Monday-Friday, 8 AM-7:45 PM U.S. Eastern Time, and Saturday, 8 AM-4:30 PM U.S. Eastern Time (except for U.S. holidays).

Recorded information is available 24 hours a day with a touch-tone phone. Phones are busiest between 11 AM and 2 PM and all day on Monday. ETS Customer Service Representatives can give out personal information only to the test-taker unless the test-taker is under the age of 18. If the test-taker is under the age of 18, representatives can speak with a parent, guardian or other legal proxy.

• Email: ETS Praxis Customer Support
• Phone: 1-609-771-7395
• Toll-free Phone: 1-800-772-9476 for test takers within the United States, U.S. Territories (including American Samoa, Guam, Puerto Rico and U.S. Virgin Islands) and Canada 
• Fax: 1-609-530-0581 or 1-610-290-8973
• Mail: ETS - Praxis, P.O. Box 6051, Princeton, NJ 08541-6051

All accommodation requests must be submitted according to the process outlined in the Bulletin Supplement for Test Takers with Disabilities or Health-related Needs (PDF). For assistance with or questions about accommodations requests, contact ETS Disability Services:

• Hours: Monday-Friday, 8:30 AM-5 PM U.S. Eastern Time
• Email (inquiries): stassd@ets.org
• Email (sending forms and documents): disability.reg@ets.org
• Phone: 1-609-771-7780
• Toll-free Phone: 1-866-387-8602 for test-takers in the United States, American Samoa, Guam, Puerto Rico, U.S. Virgin Islands and Canada
• Fax:1-609-771-7165
• Mail: ETS Disability Services; P.O. Box 6054; Princeton, NJ 08541-6054 USA

For further Clarity on any information regarding SLS, please refer to the SLS Information Bulletin document here.